7rrr Privacy Policy

Welcome to the 7rrr Privacy Policy. At 7rrr, we understand that your privacy is a fundamental right, and we take our responsibility to protect your personal information with the utmost seriousness. This Privacy Policy applies to all users of the 7rrr platform, including the website at 7rrr.asia and any associated mobile applications or services.

By accessing or using any part of the 7rrr platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. We encourage you to review this policy periodically, as it may be updated to reflect changes in our practices or applicable laws.

Our Privacy Commitments

Information We Collect

7rrr collects personal information in two primary ways: information you provide to us directly when you register or transact, and information collected automatically when you use our platform. Below is a detailed breakdown of each category.

Information You Provide Directly

• Account registration details: full name, username, date of birth, email address, and mobile phone number.
• Identity verification documents, such as a national ID card, passport, or driving licence, where required for Know Your Customer (KYC) compliance.
• Payment information: mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, Islami Bank), and transaction records.
• Communications you send us, including support tickets, live chat messages, and feedback submissions.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, and screen resolution.
• Usage and behavioural data: pages visited, games played, session duration, betting history, wagering patterns, and feature interactions on the 7rrr platform.
• Cookies, local storage, and similar tracking technologies as described in the Cookies section below.

How We Use Your Information

The personal information collected by 7rrr is used solely for legitimate operational and service-delivery purposes. We do not engage in any usage that falls outside the scope described below. Specifically, your information is used to:

• Create, verify, and maintain your 7rrr account, and authenticate you when you log in.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts, and maintain accurate financial records.
• Deliver, personalise, and improve platform services — including cricket betting, live casino, crash games such as Aviator, and slot games — based on your preferences and history.
• Fulfil our legal and regulatory obligations, including anti-money laundering (AML) screening, Know Your Customer (KYC) verification, and responsible gaming compliance.
• Send transactional communications such as deposit confirmations, withdrawal updates, security alerts, and important account notifications.
• Investigate and prevent fraudulent transactions, unauthorised access, cheating, or any other illegal activity on the platform.

Sharing of Your Information

7rrr does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited and clearly defined circumstances:

• Service providers and technology partners engaged to operate the 7rrr platform, such as payment processors (bKash, Nagad), game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming), and cloud infrastructure providers — all of whom are bound by strict data processing agreements.
• Regulatory authorities, law enforcement, or governmental bodies when we are legally required to disclose information, for example to comply with a valid court order or AML reporting obligation.
• Fraud prevention and security partners when necessary to investigate suspected fraudulent activity or protect the integrity of the platform and its users.
• A successor entity in the event of a merger, acquisition, or sale of assets, provided that the acquiring party agrees to honour the terms of this Privacy Policy.

In all cases where we share data with third-party service providers, we require them to maintain appropriate technical and organisational measures to protect your information in accordance with applicable data protection standards.

Cookies and Tracking Technologies

7rrr uses cookies and similar technologies — such as local storage tokens and session identifiers — to deliver a seamless, personalised experience on our platform. Cookies are small text files placed on your device by our website. They help us recognise your browser across sessions, maintain your login state, and understand how you interact with our services.

Types of Cookies We Use

• Essential cookies: required for the platform to function correctly. These include session cookies that keep you logged in and security tokens that prevent cross-site request forgery. These cannot be disabled without breaking core functionality.
• Analytical and performance cookies: help us understand aggregated, anonymised usage statistics — such as which pages are visited most often and how users navigate between sections — so we can continuously improve the 7rrr platform experience.
• Preference cookies: remember your platform settings, such as your chosen language (English or Bengali), preferred currency display, and notification preferences, so you do not need to reconfigure them on each visit.

You can manage or disable non-essential cookies at any time through your browser's settings or privacy controls. Please note that disabling certain cookies may affect the availability or performance of some features on the 7rrr platform.

Data Security

7rrr implements a comprehensive set of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data transmissions between your device and our servers, secure password hashing using modern cryptographic algorithms, multi-factor authentication options for account access, regular security audits and penetration testing of our systems, and strict access controls that limit internal staff access to personal data on a need-to-know basis only.

While we maintain robust security standards, no online platform can guarantee absolute security against all possible threats. We strongly recommend that you use a strong, unique password for your 7rrr account, enable two-factor authentication where available, and keep your login credentials confidential. If you suspect that your account has been compromised, contact our support team immediately at [email protected].

Data Retention

7rrr retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. In practice, this means: account data is retained for the lifetime of your active account and for a minimum of five (5) years following account closure, to satisfy AML and KYC regulatory record-keeping requirements; transactional and financial records are retained for a minimum of five (5) years from the date of the relevant transaction; communications and support records are retained for a period of two (2) years from the date of the last communication.

When personal data is no longer required for any retention purpose, we take steps to securely delete or anonymise it in a manner that prevents recovery or reconstruction, in accordance with industry best practices.

Your Rights Regarding Your Personal Data

As a user of the 7rrr platform, you have the following rights with respect to your personal information. To exercise any of these rights, please contact us at [email protected] with your account details and the specific right you wish to exercise. We will respond to all legitimate requests within a reasonable timeframe, typically within 30 days.

• Right of access: you may request a copy of the personal data we hold about you, including information on how it is being processed and with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it without undue delay.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described above.
• Right to restrict processing: you may request that we restrict the processing of your personal data in certain circumstances, such as when you contest its accuracy or object to our use of it.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time. We will cease such processing immediately upon receiving a valid objection.

Please note that certain rights may be subject to limitations where we are required to retain or process data to comply with a legal obligation, to protect the rights of other users, or to prevent fraud and financial crime. We will always explain clearly if a limitation applies to your specific request.

Third-Party Payment Providers

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any linked bank account, your payment information is processed directly by those third-party payment providers. 7rrr does not store your full mobile wallet PINs, card numbers, or bank account passwords. Each payment provider operates under its own privacy policy and terms of service, which we encourage you to review independently.

7rrr is not responsible for the data handling practices of third-party payment providers. However, we select payment partners who maintain high standards of financial data security and hold appropriate certifications, in order to best protect our Bangladesh players.

Children's Privacy

The 7rrr platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain any personal information from individuals under the age of 21. If we discover that we have inadvertently collected data from a person under the minimum age, we will immediately delete that data from our records and close the associated account without notice.

Changes to This Privacy Policy

7rrr reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, operational procedures, or applicable laws and regulations. When material changes are made, we will notify active users by posting a prominent notice on the 7rrr platform or by sending a notification to the email address associated with your account. The updated policy will take effect from the date indicated at the top of the revised document.

Your continued use of the 7rrr platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you must discontinue use of the platform and may request closure of your account by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7rrr handles your personal data, we encourage you to reach out to our dedicated data protection team. We are committed to addressing all privacy-related enquiries promptly and transparently.